- Open 7 Days a Week
- Honest Pricing
- Great Selection
- High Quality Products
- Great Customer Service
- Safe Setup
- No-Hassle Booking
- Insured 1 Mil Liability
- Clean & Sanitized Units
- State Inspected
- Trained Staff
- On-Time Delivery
- We accept credit cards!
Q: What is the difference between a bounce house, inflatable, moonwalk, space walk, bouncy thing, bouncer, and a jumper?
A: These are all terms used to describe the same thing! People call jumpers different things depending on which part of the country they come from.
Q: How do I make a reservation?
A: You can call us at (830) 556-9416, you can fill out the form on our Reservations Page, or you can email one of our sales representatives at reservations@poppinpartyrentals.com
Q: How far in advance should we reserve our bouncer?
A: Reserve AS SOON AS POSSIBLE! Our jumpers book up very quickly! However if you are in a bind and need a rental on short notice, just give us a call and we’ll do our best to accommodate you.
Q: I submitted a reservation on the Reservations Page. What should I do now?
A: All rental applications are processed manually! Please allow 24 hours for processing. We will contact you within 24 hours if there are any problems with your order. If your event is less than 48 hours away, please call to book your reservation.
Q: Is a deposit required?
A: Only when paying by credit card. A 25% deposit is required for all rentals when paying with a credit card. Should you choose to pay in cash, no deposit is required.
Q: What is your cancellation policy?
A: If you need to cancel your order we require at least seven days notice prior to the event date, in order to have your deposit refunded to you. If you have paid for your order in full by credit card and are canceling your order at least seven days prior to the event date, your charges will be refunded in full back to your card. If you do not give seven days notice your deposit will be forfeited, unless cancellation is due to rain. For those who choose to pay for their order in cash, if you cancel your order after the driver has arrived; either before, during or after he sets it up, you will be charged a 25% cancellation/delivery fee.
Q: How can I pay?
A: Your balance can be paid in cash, debit, or credit card. If you are a company, church, school, or other organization please Contact Us for information on your payment options. No personal checks will be accepted. All orders reserved with a credit card require a 25% deposit at the time the reservation is placed. You can pay your deposit using your debit or credit card. The remaining balance MUST be paid in full prior to setting up any equipment. Charges that are put on a credit card are ran on the day the information is given to the office staff, unless customer requests otherwise. All charges must be put through prior to the event date. Please be advised the card holder must be present with the card the order was placed with and a valid photo ID at the time of delivery.
Q: Which credit cards do you accept?
A: We accept Visa, MasterCard, Discover, and American Express.
Q: Do you charge for delivery?
A: Delivery charges are based on your specific location. Check out our Delivery Rates page for prices and more information!
Q: What is your delivery policy?
A: Someone over the age of 18 must be home to sign for the equipment. If your order was paid by credit card, the card holder must be present with the card the order was placed with and a valid photo ID at the time of delivery. The driver can deliver your equipment up to 2 hours prior to the beginning of the delivery window you have selected when you placed your order. If no one is home, the driver cannot sit and wait. They will leave a card on the door and there will be a fee of $25 minimum to redeliver your equipment, if the driver is available to do so. The driver will call you when leaving the previous delivery to let you know they are headed to your location.
Q: What is your rain and wind policy?
A: If it is raining, we will not set up the inflatable. If it is too windy we will not set up the inflatable. If it’s raining or rain is in the forecast and it looks like it’s going to rain on the day of the event, you will be contacted that morning by our driver to see if you are still going through with your party and still want your equipment to be delivered. You can cancel when we contact you on the day of the event, any and all payments will be refunded in full. If you keep your equipment and the driver arrives to deliver and you change your mind and want to cancel there will be a $50 cancellation/delivery fee. If it starts to rain after equipment is delivered there is no refund or credit for a later event. It is your responsibility to unplug the blower from the electrical outlet and place it in a dry location. If the weather clears up reconnect the blower so the water can run out and wipe the inflatable with a towel until dry. Now the kids can get back in.
Q: What needs to be done before the delivery driver arrives?
A: Please make sure that your yard is ready for setup. You should have a CLEAR and OPEN path for the driver to get to the area where the equipment is to be setup. Dogs must be in a secured area, away from the area the equipment is being setup. All dog feces need to be picked up, so the area is clean for the driver!
Q: How much room is needed to set up the inflatables?
A: In general there needs to be a 3 foot buffer around the entire unit. We refer to this as the “Safe Zone”.
Q: How much power is needed?
A: Each unit requires a 110V (standard) outlet. A dedicated outlet is preferred. Each outlet must be located within 100 feet of each unit. Generators may be rented upon request if either of these conditions cannot be met.
Q: Can I pick up the jumper and set it up myself?
A: No. Our safety trained staff is required to set-up & take-down our equipment.
Q: What surfaces can Jumpers be set up on?
A: Jumpers can be set up on grass, gravel, dirt, cement, or asphalt. Please indicate surface type with your reservation. Water Slides cannot be set up on dirt or gravel, please call if you have any questions.
Q: Can inflatables be set up inside?
A: Yes. The area needs to be large and tall enough to accommodate each inflatable. Please Contact Us if you have any questions.
Q: Are your inflatables clean?
A: Yes! All of our units are cleaned and disinfected before and after every event. We also inspect each unit prior to use, and maintain meticulous inspection records for every piece of equipment.
Q: How many hours do we get the equipment with each rental?
A: Our standard price includes 4 hours of fun, however we do offer additional hours & overnight rentals on a case by case basis. Call for more info.
Q: Is there a cleaning fee?
A: No, not for normal usage. However, if excessive cleaning is needed, a minimum fee of $50 will be assessed. Water is ONLY to be placed on Water Slides, if water is put on any other unit there will be a minimum cleaning fee of $100
Q: How much ice is needed for the Shaved Ice machine?
A: ½ pound of ice per serving. Example: For 100 servings you will need 50 pounds of ice.
Q: What is your park policy?
A: It is the customer’s responsibility to get the PERMIT with the city or park. Reservations must be placed in the Name of the same person whose name is on the permit, paper work must match with the city or park. Customer must provide us with your PERMIT number that was issued from the city or park, or we will not be able to deliver your equipment. We may require you to arrive at the park up to 2 hours early for delivery. It is important that your cell phone is turned on, and near you so you can answer it if the driver needs to reach you for any reason. If you don’t answer the cell phone and he can’t find you, he will leave the park and go to his next delivery.
